Technical Support Services

Requirements are determined for the optimum installation of security products and components, and installation work is initiated according to project plans. Products are positioned at the most suitable points in the customer's network to achieve optimal efficiency. Pre-installation topological analysis and planning help minimize downtime. The system is installed with the most stable and reliable versions, carried out by expert technical engineers.

The supplied security products are configured to the best possible settings based on the customer environment, aiming for top-level security. Products and components are aligned with the necessary system, network, and security elements. Existing security products can also be configured as per requirements, and all configuration activities are documented in comprehensive reports.

Cyber security products are integrated with other internal and external components through detailed configurations to enable advanced and effective usage. This ensures the products are fully utilized and operate at an enhanced level.

Regular monitoring and maintenance of system, network, and security components are performed to ensure their proper functioning. General health checks are carried out by expert engineers, and the results are reported. Based on these results, necessary improvements are implemented to ensure the systems run smoothly and reliably.

In the event of issues or malfunctions with the service-providing systems, expert engineers conduct necessary maintenance and checks to identify the root cause of the problem or failure. Prompt resolution of issues is ensured to minimize service disruptions. If required, backup components are procured to prevent extended downtimes.

All technical support activities, including installation, configuration, periodic maintenance, and troubleshooting, are meticulously documented and reported to the customers, tailored to the type of service provided.